Da Neece Sheldon
About Da Neece Sheldon
Da Neece Sheldon is a Customer Success Manager at Calabrio, Inc., specializing in customer experience and quality management. With a background in quality supervision and a focus on data-driven strategies, she actively engages in cross-functional partnerships to enhance quality management programs globally.
Work at Calabrio
Da Neece Sheldon has been serving as a Customer Success Manager at Calabrio, Inc. since 2021. In this role, she focuses on enhancing customer experience through effective management of quality programs. She provides tier one support for troubleshooting and platform administration, ensuring that clients receive the necessary assistance with the C1 platform. Her responsibilities include engaging with cross-functional teams to implement strategies that improve customer satisfaction and operational efficiency.
Previous Experience at Radial Inc.
Prior to her current position, Da Neece Sheldon worked at Radial Inc. as a Quality Supervisor of Customer Experience from 2014 to 2021. During her seven-year tenure, she was responsible for overseeing quality management initiatives and enhancing customer interactions. Her role involved collaborating with various departments to establish quality standards and improve service delivery.
Experience at Spirit Airlines
In 2021, Da Neece Sheldon briefly worked as a Quality Assurance Supervisor at Spirit Airlines for three months. In this position, she contributed to quality assurance processes, focusing on maintaining high standards in customer service. Her experience at Spirit Airlines added to her expertise in quality management within the airline industry.
Podcast on Customer Experience
Da Neece Sheldon hosts a podcast that centers on customer experience and quality management. This platform allows her to share insights and strategies related to enhancing customer interactions and managing quality effectively. The podcast serves as a resource for professionals seeking to improve their understanding of customer success.
Specialization in Data Analytics
Da Neece Sheldon specializes in transforming complex analytical data into actionable strategies for customer success. Her consultative approach emphasizes the importance of quality management and the analytic features of the C1 platform. She actively engages with global stakeholders to expand data management and analytics programs, demonstrating her commitment to leveraging data for improved customer outcomes.