Darren Laws
About Darren Laws
Darren Laws is an Implementation Engineering Manager at Calabrio, Inc., specializing in international operations. With extensive experience in Avaya solutions and Cisco technologies, he has held various engineering roles since 2000 and has been with Calabrio since 2017.
Work at Calabrio
Darren Laws has been with Calabrio, Inc. since 2017, initially serving as an Implementation Support Engineer for eight months in London. He then progressed to the role of Implementation Engineer from 2018 to 2021, where he worked for three years. In 2021, he transitioned to the position of Implementation Engineering Supervisor (International), and in 2022, he was promoted to Implementation Engineering Manager (International). In his current role, he is responsible for deploying on-premises and SAAS solutions for call recording and workforce optimization.
Background
Darren Laws has a diverse background in engineering and IT services. He began his career as an Avaya Engineer at Redstone, where he worked from 2000 to 2006. After that, he held various engineering roles, including Senior Engineer at Excell Group from 2007 to 2011 and Avaya Specialist Engineer at Azzurri Communications from 2011 to 2014. He also worked as a Senior Engineer at Siptel for one year, from 2006 to 2007. His extensive experience spans over two decades in the telecommunications sector.
Education and Expertise
Darren Laws studied at Dartford Grammar School from 1993 to 1998. He possesses a strong technical background, particularly in implementing and managing Avaya solutions, including Communication Manager, System/Session Manager, and Breeze. Additionally, he holds a CCNA certification, which highlights his expertise in Cisco technologies, networking, QOS, and firewalls. His comprehensive understanding of speech analytics and reporting contributes to his role in quality management.
Achievements in Implementation Engineering
In his role at Calabrio, Darren Laws has been responsible for the deployment of both on-premises and SAAS solutions, focusing on call recording and workforce optimization. His extensive experience in Avaya solutions and Cisco technologies has enabled him to effectively manage complex implementations. His contributions to quality management through speech analytics and reporting further enhance the operational efficiency of the solutions he oversees.