Jake Edcel Antipasado
About Jake Edcel Antipasado
Jake Edcel Antipasado is an Information Technology Technical Support professional with a background in Marine Transportation. He has experience in customer service and technical support roles across several companies in Cebu, Philippines, and possesses expertise in digital marketing strategies.
Work at Callbox
Jake Edcel Antipasado has been employed at Callbox Inc since 2021, serving in the role of Information Technology Technical Support. His responsibilities include providing technical assistance and support for IT-related issues. Prior to this position, he worked at Callbox Asia Pacific as an Appointment Setter from 2020 to 2021, where he contributed to client engagement and appointment scheduling.
Education and Expertise
Jake studied at the University of Cebu, where he earned a Bachelor of Science degree in Marine Transportation from 2013 to 2017. His educational background has equipped him with a solid foundation in technical support and customer service. He possesses expertise in leading integrated digital marketing campaigns, demonstrating a strong understanding of current marketing tools and strategies.
Background in Customer Support
Jake has a diverse background in customer support roles across various companies. He worked at Qualfon as a Customer Service Representative from 2014 to 2015, and at Alorica as Customer Technical Support for six months in 2017. Additionally, he served at Concentrix as Customer Technical Support for eight months in 2016. These experiences have contributed to his skills in customer interaction and technical problem-solving.
Career Progression
Jake's career has progressed through various roles in customer service and technical support. After his initial roles at Qualfon and Concentrix, he transitioned to Callbox Asia Pacific as an Appointment Setter before moving to his current position at Callbox Inc. His career reflects a consistent focus on technical support and customer service within the IT sector.