Carmen Hickers
About Carmen Hickers
Carmen Hickers serves as the Head of Delivery at Callsign, a position she has held since 2019. With a background in commerce and extensive experience in consulting roles, she has worked at notable companies including Optalitix Ltd, Deloitte, HSBC, and Accenture.
Current Role at Callsign
Carmen Hickers serves as the Head of Delivery at Callsign, a position she has held since 2019. In this role, she is responsible for overseeing product delivery processes and ensuring that projects align with the company’s strategic objectives. Her leadership contributes to the efficiency and effectiveness of delivery operations within the organization. Based in London, Greater London, United Kingdom, she has been instrumental in driving initiatives that enhance service delivery and customer satisfaction.
Professional Experience at Optalitix Ltd
Carmen has been the Head of Product Delivery at Optalitix Ltd since 2018. In this capacity, she manages product delivery strategies and coordinates cross-functional teams to ensure timely project completion. Her experience in this role spans six years, during which she has developed a deep understanding of product lifecycle management and operational excellence.
Previous Employment at Deloitte and HSBC
Carmen Hickers has a diverse professional background, having worked at Deloitte as a Senior Consultant from 2008 to 2010. She later joined Deloitte Digital as a Digital Customer Advisory Management Consultant from 2012 to 2017. Additionally, she served as the Global Strategy and Operations Lead for Staff Digitisation at HSBC from 2017 to 2018. These roles provided her with extensive experience in consulting and strategic operations.
Educational Background
Carmen Hickers studied at the University of the Witwatersrand, where she earned a Bachelor of Commerce degree from 1997 to 2001. She furthered her education at the London School of Economics (LSE), obtaining a Master of Science degree in Sociology from 2002 to 2003. This academic foundation has equipped her with analytical skills and a comprehensive understanding of business and social dynamics.
Career Development at Accenture and Other Firms
Carmen's early career included a position as a Consultant at Accenture from 2004 to 2005. She also worked at Vitality UK as a Change Analyst from 2005 to 2008 and served as a Business Relationship Manager at SABMiller from 2010 to 2011. These roles contributed to her professional growth and expertise in change management and client relations.