Terry Gibson
About Terry Gibson
Terry Gibson is an experienced Enterprise Service Desk Specialist II with a strong background in network management and support. He has worked in various roles since the mid-1990s, demonstrating expertise in network protocols, security, and healthcare IT systems.
Current Role at Cambia Health Solutions
Terry Gibson serves as an Enterprise Service Desk Specialist II at Cambia Health Solutions, a position he has held since 2012. In this role, he is responsible for incident response, communications management, and reporting related to network outages. His focus is on ensuring quick resolution of issues to minimize downtime. Gibson's expertise in network management and support contributes to the operational efficiency of the organization in the Greater Salt Lake City Area.
Professional Experience at Unisys
Since 2014, Terry Gibson has worked as an Enterprise Support Engineer at Unisys. In this capacity, he provides Tier 2 support for the Pre-Sales team, leveraging his technical expertise to enhance the sales process. His role involves addressing complex technical issues and ensuring that the support provided aligns with customer needs.
Previous Employment History
Terry Gibson has a diverse employment history that includes a position at Idaho State University from 1996 to 1998, where he worked in the Computer Service Center for two years. Prior to that, he was employed at J.R. Simplot Co. - Mineral & Chemicals Group as an Internal Website Development and Web Technician for five months in 1995. These roles contributed to his foundational knowledge in IT and network management.
Education and Training
Terry Gibson studied at Idaho State University from 1996 to 1999, where he gained knowledge relevant to his career in IT. He also attended Butte County High School, which provided him with his initial education before pursuing higher studies. His academic background supports his technical skills and expertise in the field.
Technical Skills and Expertise
Terry Gibson possesses extensive technical skills, particularly in network management and security. He is experienced with network equipment from Nortel and Cisco, and proficient in protocols such as TCP/IP, PPP, POP, BGP, and OSPF. His expertise includes DNS and DHCP management, SNMP for network monitoring, and Check Point FireWall for security management. Additionally, he has experience with Telephony/PBX/VoIP systems and managing Virtual Private Networks (VPN), which enhances his capabilities in providing secure remote access solutions.