Christopher Wagener
About Christopher Wagener
Christopher Wagener is a Customer Success Manager at Camunda Services GmbH in Berlin, Germany, where he has worked since 2022. He has a diverse background in customer success and project management, with previous roles at ELIXIA Vitalclub and vjsual communications.
Current Role at Camunda
Christopher Wagener serves as a Customer Success Manager at Camunda Services GmbH since 2022. In this role, he acts as a trusted advisor to customers and key stakeholders in the DACH region. He ensures that Camunda technology aligns with customers' business strategies and goals. Wagener collaborates with Consulting, Support, and Engineering teams to proactively address product and support-related issues. His focus includes capturing customers' KPIs, stakeholders, critical success factors, and product adoption plans to maximize the value of their investment.
Previous Experience in Customer Success
Before joining Camunda, Wagener worked at vjsual communications as Head of Project & Customer Success from 2015 to 2021. In this position, he was responsible for managing customer relationships and ensuring successful project delivery. He also identified and developed expansion opportunities in collaboration with Account Management. His earlier experience includes working as a Call Center Agent at 1&1 Internet, Inc. from 2012 to 2014, where he gained valuable customer service skills.
Education and Qualifications
Wagener studied at GPB - Gesellschaft für Personalentwicklung und Bildung, focusing on Sport- und Fitnessverwaltung/Management, where he achieved an IHK qualification from 2009 to 2012. He furthered his education at ascenso - Akademie für Business und Medien, earning a Bachelor of Arts in Angewandte Medien from 2012 to 2015. This educational background supports his expertise in customer success and project management.
Early Career and Internships
Christopher Wagener began his career as a Fitnesstrainer at ELIXIA Vitalclub GmbH Hellersdorf KG in Berlin from 2011 to 2012. He also completed an internship as Praktikant Film & Content at Ziggy Mediahouse GmbH in 2015 for four months in München, Bayern. These early roles contributed to his understanding of customer engagement and project dynamics.