Daniel Ewing
About Daniel Ewing
Daniel Ewing is a Technical Support Engineer with over 20 years of experience in customer support, currently working at Camunda since 2020. He previously served as Principal Technical Support Engineer at OpenText for 21 years and holds a Bachelor of Science in Chemical Engineering from the University of Massachusetts at Lowell.
Work at Camunda
Daniel Ewing has been employed at Camunda as a Technical Support Engineer since 2020. In this role, he specializes in supporting mission-critical Java-based enterprise Business Process Management (BPM) software. His responsibilities include providing technical assistance to customers, troubleshooting issues, and ensuring the effective use of Camunda's software solutions. Ewing actively engages in peer mentoring sessions to facilitate knowledge transfer within support teams, contributing to a collaborative work environment.
Previous Experience at OpenText
Before joining Camunda, Daniel Ewing worked at OpenText for 21 years, serving as a Principal Technical Support Engineer from 1999 to 2020. In this position, he was responsible for delivering high-quality customer support and resolving complex technical issues. His extensive experience at OpenText provided him with a solid foundation in technical support and customer service, which he has carried into his current role.
Education and Expertise
Daniel Ewing studied at the University of Massachusetts at Lowell, where he earned a Bachelor of Science (B.S.) degree in Chemical Engineering from 1991 to 1998. His educational background has equipped him with strong analytical skills and a solid understanding of engineering principles. Ewing's expertise includes coding experience and the ability to provide example code, which aids in debugging customer issues effectively.
Professional Skills and Contributions
Daniel Ewing possesses strong analytical skills and coding experience, which enhance his ability to resolve customer issues rapidly. He has over 20 years of experience in delivering customer support and education classes, demonstrating his commitment to customer satisfaction and knowledge sharing. His contributions to peer mentoring sessions further illustrate his dedication to fostering a knowledgeable support team.