Susan Byrd Raff
About Susan Byrd Raff
Susan Byrd Raff is a Senior Customer Success Manager at Camunda, where she has worked since 2023. She has extensive experience in customer success and project management, having held various roles at companies such as Citrix, HashiCorp, and ChannelAdvisor.
Work at Camunda
Susan Byrd Raff has been serving as a Senior Customer Success Manager at Camunda since 2023. In this remote role, she focuses on ensuring client success through effective engagement and support. Her responsibilities include mobilizing cross-functional teams and implementing training programs tailored to client needs. Raff's experience in customer success management enhances her ability to address client challenges and improve service delivery.
Education and Expertise
Susan Byrd Raff studied at Universidad Nacional de Costa Rica and holds a Bachelor of Arts degree in Spanish and Graphic Communication from North Carolina State University. Her educational background supports her expertise in customer success management, project management, and creative problem-solving. This combination of skills aids her in reducing performance gaps and optimizing workflows.
Background
Raff has a diverse professional background with experience in various roles across multiple organizations. She worked at ChannelAdvisor in several capacities, including Implementation Specialist and Senior Implementation Specialist, from 2015 to 2019. Additionally, she held positions at Citrix, HashiCorp, and Blackboard, focusing on customer success and account management. Her early career included roles in management and training, providing her with a well-rounded perspective on client relations.
Achievements
Throughout her career, Susan Byrd Raff has been recognized for her budget-conscious approach and time management skills. She consistently seeks to improve processes and accelerate project outcomes. Her ability to bring people together and foster collaboration has been instrumental in achieving successful project results. Raff is known for her commitment to optimizing workflows and modernizing protocols to effectively resolve customer service challenges.