Gary Byrne
About Gary Byrne
Gary Byrne is a Service Desk Analyst at Canadian Bank Note Company, Limited, with a background in IT and management roles at Sutherland Global Services and NCO Group.
Current Role at Canadian Bank Note Company
Gary Byrne is currently working as a Service Desk Analyst at Canadian Bank Note Company, Limited. He has been in this role since 2019, operating from Sault Ste. Marie, ON. As a Service Desk Analyst, his responsibilities likely include providing technical support, troubleshooting IT issues, and ensuring smooth IT operations for the organization.
Previous Role at Sutherland Global Services
Gary Byrne previously worked at Sutherland Global Services as a Team Manager from 2009 to 2019 in Sault Ste. Marie, ON. In this role, Byrne managed a team, overseeing operations and achieving significant accomplishments, such as leading a team that achieved the highest monthly completes in six years on the Bright House post-install survey campaign. He also authored a training manual for Site Support Technicians adopted enterprise-wide.
Experience at NCO Group
Gary Byrne worked at NCO Group from 2000 to 2008 as an IT and Training Manager in Sault Ste. Marie, ON. His tenure involved developing standardized documentation for IT operational procedures implemented across the company and coordinating major deployment projects, ensuring completion on or before deadlines. Byrne also improved the Room Support team’s average customer satisfaction score by 66%.
Educational Background
Gary Byrne studied at Sault College, where he achieved a degree in Advertising Art and Graphic Design. He attended the college from 1989 to 1992. His educational background in graphic design adds a creative dimension to his technical and managerial skills in the IT field.