Glen Lee
About Glen Lee
Glen Lee is the IT Operations Team Lead at Canadian Bank Note Company, Limited, with extensive experience in technical support and asset management for E-Bingo equipment.
Current Position
Glen Lee currently serves as the IT Operations Team Lead at the Canadian Bank Note Company, Limited. Based in Sault Ste. Marie, Ontario, Canada, he has been in this role since 2012. His responsibilities include deploying and managing IT operations to maintain the company's technological infrastructure. He is known for his ability to resolve issues promptly and effectively.
Previous Roles at OLG and STAPLES
Before joining the Canadian Bank Note Company, Glen Lee worked as a Customer Service Representative at OLG from 2007 to 2012. In this role, he provided comprehensive customer support in Sault Ste. Marie, Ontario. Prior to that, he was employed at STAPLES Canada as a Senior Technology Consultant from 2005 to 2007, where he utilized his technical expertise to assist customers with their technology needs.
Education and Qualifications
Glen Lee holds a Computer Programmer/Analyst Diploma from Sault College of Applied Arts and Science, where he studied Computer Programming from 2003 to 2005. He also completed his high school education at Korah Collegiate and Vocational School, obtaining his High School Diploma in 2003 after six years of study.
Technical Support Expertise
Glen Lee has extensive experience in providing technical support, particularly in the context of bingo halls. His support experience includes both in-bound and outbound phone services. Additionally, he is responsible for asset management duties related to E-Bingo equipment. This comprehensive support background contributes to his effective functioning in his current IT operations role.
Reputation in IT Operations
Glen Lee has developed a reputation as the 'go-to' person for resolving issues under pressure in the field of IT operations. His ability to handle high-pressure situations effectively has made him a reliable figure within his team. This reputation is a testament to his problem-solving skills and technical knowledge.