Sandra Yav
About Sandra Yav
Sandra Yav is a Regional Service Manager at Canadian Bank Note Company, Limited, with over 20 years of experience, including significant roles at Microsoft and MultiChoice in Johannesburg, South Africa.
Current Role at Canadian Bank Note Company
Sandra Yav has been serving as the Regional Service Manager at Canadian Bank Note Company, Limited since 2018. Based in Ottawa, Ontario, Canada, she handles critical service management responsibilities in the region. Leveraging her extensive experience and expertise, she navigates complex service operations seamlessly.
Previous Roles at Microsoft
Sandra spent a significant portion of her career at Microsoft, where she undertook several roles across different regions. As the Senior Advocacy Manager for the Middle East and Africa (2015-2017) and West, East, and Central Africa (2010-2015), she was instrumental in driving advocacy and technology advancements. Prior to that, she served as the Project Manager for the MS Unlimited Potential Group (2008-2010), Services Operations Specialist (2006-2008), and Mid-Market Account Manager (2005-2006), all based in Johannesburg, South Africa.
Experience at MultiChoice
Before her tenure at Microsoft, Sandra worked at MultiChoice in various capacities. Starting as a Call Centre Representative (2000-2002), she advanced to become a Credit Controller (2002-2004) and later an Africa Agents Administrator (2004-2005). These roles, based in Johannesburg, South Africa, laid the foundation for her extensive experience in customer service and operational management.
Educational Background and Expertise
Sandra Yav holds an MBA from the University of East London (2021-2022) and a Bachelor of Commerce in Financial Management from the University of South Africa (2003-2006). Her educational background provides a solid foundation for her roles in service and operational management. Additionally, she is fluent in English and French, which enhances her ability to manage diverse teams and client relationships effectively.
Skills and Professional Strengths
Sandra possesses over 20 years of work experience with a significant focus on technology and innovation. She has demonstrated strong analytical and organizational skills complemented by excellent communication and interpersonal abilities. Her proven track record in delivering solutions and developing robust client relationships highlights her capability in managing multiple business segments efficiently.