Maria Murashova
About Maria Murashova
Maria Murashova is a Senior Support Specialist at Candex, where she has worked since 2022 in Tel Aviv District, Israel. She specializes in problem-solving and customer support, while also contributing to team development and product improvement.
Work at Candex
Maria Murashova has been employed at Candex as a Senior Support Specialist since 2022. In this role, she serves as a focal point for problem-solving within the support team, addressing complex customer issues. She acts as an escalation point for team members, providing guidance and support to resolve challenging customer queries. Additionally, she contributes to the improvement of Candex's products and services by gathering and sharing customer feedback with various departments. Her involvement has been instrumental in identifying common issues and suggesting enhancements for product and engagement strategies.
Previous Employment Experience
Prior to her current role at Candex, Maria Murashova held several positions in various organizations. She worked as a PR manager at Le Sallay International Academy for six months in 2018. From 2006 to 2007, she served as an English/French interpreter and personal assistant to the Chief Engineering Officer at Soletanche Bachy in Moscow. Additionally, she was the Head of Public, Government, and Influencers Relations at IsraelPack from 2020 to 2021. Maria also worked as a Commercial Assistant at Sandvik in Moscow from 2005 to 2006 and as a Cashier at Panera Bread in 2004.
Education and Expertise
Maria Murashova studied at Chelyabinsk State Pedagogical University, where she focused on Teaching English or French as a Second or Foreign Language, graduating with honors from 2000 to 2005. She also attended Lyceum #11 in Chelyabinsk, where she studied Russian Language and Literature and achieved a Gold Medal for Academic Excellence. Since 2019, she has been studying German Language and Literature at Goethe-Institut Israel, further expanding her linguistic capabilities.
Professional Development Contributions
In her role at Candex, Maria plays a significant part in the professional development of her team members. She assists the team leader in overseeing their growth, ensuring that team members receive the support they need to advance their skills. Her efforts contribute to a collaborative work environment that fosters learning and development within the support team.