Tom Zhou
About Tom Zhou
Tom Zhou is a Senior Technical Support Engineer at Canonical with extensive experience in DevOps tools and OpenStack components. He has a background in engineering roles at Red Hat and Neusoft, and he holds a Bachelor of Science in Application Physics from Jilin University.
Work at Canonical
Tom Zhou has been employed at Canonical as a Senior Technical Support Engineer since 2018. In this role, he collaborates with Customer Success, Engineering, and other teams to address and resolve customer issues. His responsibilities include providing guidance and support through various communication methods, such as email, telephone, and remote conferencing. Prior to his current position, he served as a Technical Support Engineer at Canonical from 2013 to 2018, accumulating five years of experience in technical support within the company.
Education and Expertise
Tom Zhou studied at Jilin University, where he pursued a Bachelor of Science (B.Sc.) in Application Physics, starting in 2007. He possesses a strong understanding of DevOps tools, particularly Juju and Ansible. His technical expertise extends to OpenStack components, including Nova, Cinder, Glance, Neutron, and Keystone, as well as virtualization software such as VMware and Virtualbox. He has extensive knowledge of the Linux kernel and experience with various Linux distributions, including Ubuntu, Debian, and Fedora.
Background
Before joining Canonical, Tom Zhou worked at Red Hat as a Qemu/KVM Engineer and Python Engineer from 2010 to 2013 in Beijing, China. He has also worked as a Software Engineer at Neusoft from 2007 to 2010 in Shenyang, China. His professional background includes 19 years of experience with Linux and two years of experience in the development of OSPF/BGP. His career has been characterized by a focus on open source development and networking.
Achievements
Tom Zhou has demonstrated a commitment to improving processes, tools, product offerings, and the overall customer experience throughout his career. He takes ownership of customer issues and is passionate about solving customer problems. His ability to effectively communicate with customer contacts from different regions of the world has contributed to his success in technical support roles.