Ron Crockett
About Ron Crockett
Ron Crockett is a Senior Client Success Manager at Cape Analytics, specializing in risk management solutions with a focus on catastrophe risk management. He has extensive experience in client engagement and team development, having held various roles at RMS and Duck Creek Technologies over his career.
Work at Cape Analytics
Ron Crockett has been serving as a Senior Client Success Manager at Cape Analytics since 2021. In this role, he develops customer roadmaps that align with long-term vision and strategy execution. His focus includes team development and retention, ensuring the maintenance of high-performance client success teams. He also leads cross-functional coordination to facilitate seamless program implementation and protect revenue.
Previous Experience at RMS
Crockett has extensive experience at RMS, where he held multiple roles over several years. He worked as an Analyst from 1996 to 1997, a Consultant from 1998 to 1999, and later as an Account Executive from 2007 to 2010. He continued to advance his career at RMS, serving as a Senior Account Manager from 2003 to 2007, Principal Account Manager from 2010 to 2017, and Director of Client Success from 2017 to 2019. His roles involved integrating business practices and controls to enhance client success.
Education and Expertise
Ron Crockett studied Civil Engineering at Stanford University, earning a B.S. from 1990 to 1994. He later attended the UCLA Anderson School of Management, where he studied from 1999 to 2001. Crockett is recognized as an expert in risk management solutions, particularly in catastrophe risk management best practices and strategies. His expertise also includes stakeholder mapping to ensure effective client engagement.
Role at Duck Creek Technologies
Before joining Cape Analytics, Ron Crockett worked as a Customer Service Manager at Duck Creek Technologies for six months in 2020 to 2021. In this position, he focused on enhancing customer service delivery and client satisfaction within the organization.