Zulma Carpenter
About Zulma Carpenter
Zulma Carpenter serves as a Fraud and Disputes Coordinator at Capital One, where she has worked since 2016. With a background in customer service and staffing coordination, she has accumulated over a decade of experience in the financial services industry.
Work at Capital One
Zulma Carpenter has held multiple positions at Capital One since 2007. She began her career as a Customer Service Representative, serving from 2007 to 2011 in Irving, Texas. Following this role, she worked as a Staffing Coordinator from 2011 to 2013, also in Irving. From 2013 to 2016, she advanced to the position of Staffing Senior Systems Coordinator in Plano, Texas. Since 2016, she has been serving as a Fraud and Disputes Coordinator in Tampa, Florida. Her tenure at Capital One spans nearly a decade, showcasing her extensive experience in various operational roles within the organization.
Current Role and Responsibilities
In her current position as a Fraud and Disputes Coordinator at Capital One, Zulma Carpenter is responsible for managing fraud-related issues and disputes. This role involves analyzing cases, coordinating with various departments, and ensuring compliance with company policies. Her work contributes to the protection of customer accounts and the integrity of financial transactions. Zulma has been in this role since 2016, indicating her expertise in handling complex fraud scenarios.
Education and Expertise
Zulma Carpenter studied at Ramirez College of Business & Technology, where she gained foundational knowledge in business practices. Additionally, she attended Metropolitan University, further enhancing her educational background. Her academic experience supports her professional roles, particularly in areas related to customer service, staffing, and fraud management. This educational foundation complements her extensive work experience in the financial services industry.
Experience at Manufacturers Distributor, Inc.
Since 2018, Zulma Carpenter has also been working at Manufacturers Distributor, Inc. as a Social Media Coordinator in Odessa, Florida. In this role, she is responsible for managing the company's social media presence, engaging with customers, and promoting products through various online platforms. Her experience in this position adds to her diverse skill set, combining her knowledge of customer relations with digital marketing strategies.