Charlie Nguyen
About Charlie Nguyen
Charlie Nguyen is a Senior Technical Support Engineer II and Technical Lead at Carbon, where he has worked since 2019. With over 10 years of experience in customer success, he focuses on enhancing customer satisfaction and retention.
Work at Carbon
Charlie Nguyen has been employed at Carbon since 2019, serving as a Senior Technical Support Engineer II and Technical Lead. In this role, he leverages his extensive experience in customer success to enhance customer satisfaction and retention. Carbon specializes in additive manufacturing hardware and design software as a service, and Nguyen utilizes his strong communication skills and technical expertise to anticipate customer needs and deliver exceptional experiences.
Education and Expertise
Charlie Nguyen holds a Bachelor of Science (B.S.) degree in Business Administration from San Jose State University, where he also studied Management and Economics. Additionally, he has been participating in YCombinator's Startup School since 2018, furthering his knowledge in entrepreneurship and innovation. His educational background supports his professional focus on customer success and technical support.
Background
Nguyen has over 10 years of experience in customer success, primarily in the San Francisco Bay Area. Before joining Carbon, he worked at Datameer as an Enterprise Account Manager from 2015 to 2018, where he was responsible for managing key accounts. Prior to that, he held roles at CallidusCloud, including SaaS Account Manager and Marketing Development Specialist, from 2013 to 2014.
Achievements
During his career, Charlie Nguyen has developed a strong reputation for fostering customer satisfaction and retention. His ability to utilize technical expertise and communication skills has enabled him to effectively address customer needs and enhance their overall experience. His roles at various companies have contributed to his comprehensive understanding of customer success strategies.