Jillian Wolken
About Jillian Wolken
Jillian Wolken is a Staff Product Support Engineer at Carbon, where she has worked since 2021. She has a background in product design and development, with previous roles in quality assurance, business development, and technical partnership.
Current Role at Carbon
Jillian Wolken serves as a Staff Product Support Engineer at Carbon, a position she has held since 2021. In this role, she is responsible for providing technical support and solutions for Carbon's product offerings. Her expertise contributes to enhancing customer satisfaction and product performance. She operates from Redwood City, California, where she continues to develop her skills in product support engineering.
Previous Experience at Carbon
Prior to her current role, Jillian Wolken worked at Carbon as a Senior Technical Partner and Technical Lead from 2019 to 2021. In this capacity, she played a crucial role in leading technical initiatives and partnerships. Additionally, she served as a Carbon Technical Partner from 2016 to 2019, where she focused on technical support and customer engagement, contributing to the company's growth and product development.
Education and Expertise
Jillian Wolken studied at California Polytechnic State University-San Luis Obispo, where she earned a degree in Product Design and Development, achieving a focus in General Engineering. Her education spanned from 2011 to 2016, providing her with a solid foundation in engineering principles and product design methodologies. This academic background supports her professional roles in technical and product support.
Early Career Experience
Jillian Wolken began her career with various roles that provided her with diverse experiences. She worked as a Quality Assurance Intern at Autonomic Technologies for three months in 2015, where she gained insights into product quality processes. In 2016, she held a position as a Product Engineer in Business Development at Origin Labs for eight months, further enhancing her technical and business acumen.
Additional Work Experience
In addition to her engineering roles, Jillian Wolken has held several positions in customer service and management. She worked as a Cafe Server at Barnes & Noble for seven months in 2013-2014 and as a Sales Associate at American Eagle Outfitters for seven months in 2012-2013. Furthermore, she served as the Director of Chapter Facilities for Alpha Phi International Fraternity from 2012 to 2013, managing chapter facilities and operations.