Laura Stupi
About Laura Stupi
Laura Stupi is a Senior Product Support Specialist at Carbon, where she has worked since 2023. With a background in both hardware and software troubleshooting, she has extensive experience in technical support and customer success, complemented by her academic qualifications in Earth Sciences.
Work at Carbon
Laura Stupi has been employed at Carbon as a Senior Product Support Specialist since 2023. In this role, she is based in Redwood City, California, and has been contributing to the company's technical support efforts for one year. Her responsibilities include addressing complex technical issues and providing support to customers, leveraging her extensive background in hardware and software troubleshooting.
Previous Experience
Before joining Carbon, Laura Stupi worked at Picarro, Inc. as a Technical Support Engineer from 2012 to 2014. Her role involved providing technical assistance and support to customers, enhancing her skills in troubleshooting and customer service. Additionally, she served as a Senior Applications Scientist/Technical Sales Specialist at Thermo Fisher Scientific from 2005 to 2012, where she further developed her technical expertise and customer relationship skills.
Education and Expertise
Laura Stupi holds a Master of Science in Earth Science with a focus on Mineral Physics from the University of California, Santa Cruz, which she completed from 1997 to 2000. She also earned a Bachelor of Science in Earth Sciences from the same institution from 1992 to 1997. In addition, she obtained a Certificate of Completion in Front-End Web Development from General Assembly from 2015 to 2016. Her educational background supports her expertise in scientific instrumentation techniques, including XRF, XRD, TEM, CRDS, FTIR, Raman Spectroscopy, and X-ray Spectroscopy.
Technical Skills and Tools
Laura Stupi possesses strong technical skills in troubleshooting both hardware and software issues. She is experienced in utilizing various software tools essential for technical support and customer success, including Gainsight, Salesforce, Jira, ZenDesk, Asana, and Microsoft Office. Her proficiency in these tools enhances her ability to provide effective support and maintain customer satisfaction.
Customer Support Approach
In her role as a Senior Product Support Specialist, Laura Stupi emphasizes empathy as a key skill in her approach to customer support. She demonstrates strong skills in cross-functional communication and relationship building, which are crucial for success in customer-facing roles. Her ability to connect with customers and understand their needs contributes to effective problem-solving and support.