Stephen Morrow
About Stephen Morrow
Stephen Morrow is a Technical Support Specialist with over 30 years of experience in the technical support and service industry. He has worked for notable companies such as Avaya, Intuit, and XMPie, demonstrating a strong ability to adapt to new technologies.
Work at XMPie
Stephen Morrow has been employed at XMPie as a Technical Support Specialist: Post Sales since 2019. In this role, he provides technical support and solutions to clients, ensuring their needs are met effectively. His position involves troubleshooting and resolving issues related to XMPie's products and services, contributing to customer satisfaction and retention.
Previous Experience at Avaya
Stephen Morrow worked at Avaya as a Network Operations Engineer from 1995 to 2008. During his 13 years in this role, he was responsible for managing network operations and ensuring the reliability of communication systems. His experience at Avaya provided him with a solid foundation in network management and technical support.
Technical Support Role at Intuit
From 2011 to 2015, Stephen Morrow served as a Senior Service and Support Specialist at Intuit. In this capacity, he focused on delivering high-quality support to customers, addressing their inquiries and resolving technical issues. His work at Intuit enhanced his skills in customer service and technical problem-solving.
Education and Training in Technology
Stephen Morrow studied Computer Systems Networking and Telecommunications at the American Trades Institute from 1987 to 1988. He furthered his education in Information Technology at Tech Skills from 2009 to 2011. Additionally, he studied Telecommunications Technology/Technician at Collin County Community College. This educational background has equipped him with essential knowledge and skills relevant to his career in technical support.
Experience in Technical Support Industry
With over 30 years of experience in the technical support and service industry, Stephen Morrow has developed a comprehensive understanding of the field. His career has included various roles that required both teamwork and self-direction, demonstrating his adaptability to different work environments. His extensive experience positions him as a knowledgeable resource in technical support.