Muhammad Usman
About Muhammad Usman
Muhammad Usman serves as the Head of Client Services at CareCloud, where he has worked since 2018. He previously held the position of Senior Sales Executive at Touchstone Communications and has a background in Business Administration from Al-Khair University.
Work at CareCloud
Muhammad Usman has been serving as the Head of Client Services at CareCloud since 2018. In this role, he is responsible for implementing changes aimed at improving client satisfaction and enhancing operational processes. His contributions include the establishment of production, productivity, quality, and client satisfaction standards. Usman actively identifies trends and determines system improvements to elevate the quality of client services.
Previous Experience at Touchstone Communications
Prior to his current position, Muhammad Usman worked at Touchstone Communications in two capacities. He served as a Senior Sales Executive from 2006 to 2010, where he spent four years focusing on sales strategies and client engagement. He returned to Touchstone Communications for a year in 2011, working until 2012, where he resolved problems and completed audits to ensure operational efficiency.
Education and Expertise
Muhammad Usman holds a Bachelor's Degree in Business Administration and Management from Al-Khair University, where he studied from 2004 to 2008. His educational background also includes a decade of study at IMCB Islamabad, where he focused on Mathematics and General Sciences from 1990 to 2000. This educational foundation supports his expertise in client services and operational management.
Background
Muhammad Usman's career spans multiple roles in client services and sales, beginning with his education in mathematics and business administration. His early professional experiences laid the groundwork for his current leadership role at CareCloud. His focus on operational efficiency and client satisfaction has been a consistent theme throughout his career.
Achievements in Client Services
In his role at CareCloud, Muhammad Usman has made significant contributions to strategic planning and operational reviews. He provides valuable information and recommendations that align with the company's operational objectives. His efforts have led to improved client satisfaction and the implementation of effective service standards.