Caitlin Long
About Caitlin Long
Caitlin Long is a Product Support Manager at CareXM, where she has worked since 2019. She holds a Bachelor's degree in Management Information Systems from Utah State University and previously served as IT Operations Team Lead at CampSaver.com.
Work at CareXM
Caitlin Long has served as the Product Support Manager at CareXM since 2019. In this role, she focuses on enhancing product support processes and ensuring customer satisfaction. Her responsibilities include managing product-related inquiries and providing technical assistance to users. Caitlin's experience in this position has contributed to the overall efficiency of the support team and the quality of service provided to clients.
Education and Expertise
Caitlin Long earned a Bachelor's degree in Management Information Systems from Utah State University, where she studied from 2012 to 2016. This educational background has equipped her with a solid foundation in both management and technology, enabling her to effectively bridge the gap between IT and business operations. Her expertise in information systems supports her current role in product support.
Background
Before joining CareXM, Caitlin Long worked at CampSaver.com as the IT Operations Team Lead from 2015 to 2019. During her tenure, she led initiatives that improved IT operations and supported the technology needs of the organization. Her experience in a leadership role provided her with valuable insights into team management and operational efficiency.
Achievements in IT Operations
While at CampSaver.com, Caitlin Long developed process documentation and training materials for both computer users and IT colleagues at the Logan facility. She collaborated with Isacc Rolfe to create technology-related solutions that aimed to improve operational efficiency. Additionally, she worked with the IT Infrastructure Group on network and enterprise-level projects, contributing to enhancements in system performance.