Vanessa Lugo
About Vanessa Lugo
Vanessa Lugo is a Senior Customer Success Manager at Cargomatic, where she has worked since 2021. She has extensive experience in the logistics industry, having held various roles at Swift Transportation and Swift Logistics over a span of more than a decade.
Work at Cargomatic
Vanessa Lugo has been serving as a Senior Customer Success Manager at Cargomatic since 2021. In this role, she focuses on ensuring customer satisfaction and fostering strong relationships with clients. Her responsibilities include managing customer accounts, addressing inquiries, and implementing strategies to enhance the overall customer experience.
Previous Experience at Swift Logistics and Swift Transportation
Prior to her current position, Vanessa Lugo accumulated extensive experience in the logistics and transportation industry. She worked at Swift Logistics, LLC as a Brokerage Team Lead from 2015 to 2021, and as an Account Manager from 2014 to 2015. At Swift Transportation, she held various roles including Senior Account Leader, Driver Leader, Western Region Driver Development Manager, Driver Development Supervisor, and Driver Development Coordinator, spanning from 2004 to 2021.
Education and Expertise
Vanessa Lugo completed her high school education at Trevor Browne High School, earning her High School Diploma from 1998 to 2002. Her educational background laid the foundation for her career in customer success and logistics management, where she has developed expertise in customer relations and team leadership.
Background in Logistics and Transportation
Vanessa Lugo has a solid background in the logistics and transportation sector, with nearly two decades of experience. Her career began in 2004 and has included various leadership roles that emphasize her capabilities in managing teams and customer accounts. Her experience in different capacities has provided her with a comprehensive understanding of the industry.