Mohamed Emad
About Mohamed Emad
Mohamed Emad is a Social Media Analyst with a Bachelor's degree in Mass Communication from Misr University for Science and Technology. He has extensive experience in data analysis and customer service, currently serving as a Senior Monitoring Executive and Social Media Analyst at CARMA in Egypt.
Work at CARMA
Mohamed Emad has been employed at CARMA since 2016, initially serving as a Senior Monitoring Executive. In this role, he has contributed to the company's monitoring and analysis efforts for eight years in Cairo Governorate, Egypt. In addition to this position, he has also worked as a Social Media Analyst at CARMA since 2019, accumulating five years of experience in this capacity. His responsibilities include analyzing social media trends and metrics to inform strategic decisions.
Education and Expertise
Mohamed Emad holds a Bachelor's degree in Mass Communication/Media Studies from Misr University for Science and Technology, where he studied from 2008 to 2011. He further enhanced his skills by completing a Digital Marketing Professional program at Udacity in 2021. His educational background provides a solid foundation for his roles in social media analysis and data analytics.
Background in Data Analysis
Before joining CARMA, Mohamed Emad worked as a Data Analyst at HO Group for 11 months in 2013 in Giza Governorate, Egypt. This experience allowed him to develop analytical skills that are essential for his current roles. His background in data analysis complements his work in social media, enabling him to derive insights from data effectively.
Customer Service Experience
Mohamed Emad possesses extensive experience in customer service within the media field. This experience has equipped him with the skills necessary to meet and exceed customer expectations. His understanding of the relationship between employee satisfaction and customer satisfaction is informed by his work in social media and data analysis.