Satish Singh
About Satish Singh
Satish Singh is a seasoned professional with extensive experience in customer experience solutions and market research. He currently holds multiple leadership roles in Dubai, UAE, including Director at CARMA, Chief Executive Officer at Tetrahedron Consulting, and Associate Vice President at Focus Softnet.
Current Role at CARMA
Satish Singh has served as Director at CARMA since 2017. In this role, he focuses on custom research, contributing to the company's reputation as a leader in social media intelligence. His tenure at CARMA has been marked by significant advancements in customer experience (CX) solutions, leveraging artificial intelligence to improve operational efficiency and data accuracy.
Leadership at Tetrahedron Consulting
Since 2009, Satish Singh has held the position of Chief Executive Officer at Tetrahedron Consulting in Dubai. Under his leadership, the firm has expanded its consulting services, focusing on delivering valuable insights and strategies to clients. His extensive experience in market research and customer experience has been instrumental in shaping the company's direction.
Educational Background
Satish Singh completed his Master of Business Administration (M.B.A.) at Osmania University from 1989 to 1991. Prior to that, he obtained a Bachelor's Degree in Mathematics, Physics, and Chemistry from Nizam College between 1986 and 1989. His foundational education includes high school studies at All Saints High School and St Mary's Junior College, where he completed his education from 1972 to 1984.
Career Progression and Experience
Satish Singh's career spans multiple roles and industries. He transitioned from the automotive sector, where he worked as Market Research Manager at General Motors Middle East from 2005 to 2009, to the IT industry. He previously held the position of Director Client Service at Synovate from 1995 to 2004. His diverse background equips him with a unique perspective on integrating customer insights into technology-driven solutions.
Innovations in Customer Experience
In his current roles, Satish Singh has been pivotal in developing innovative customer experience solutions. He has successfully integrated AI technologies, including conversational AI and predictive modeling, into client ERP systems at Focus Softnet. His contributions have revolutionized methodologies for measuring consumer touchpoints, significantly impacting the CX industry.