Carriage Services
Carriage Services, founded in 1991 and headquartered in Houston, Texas, operates 173 funeral homes and 32 cemeteries across the United States. The company focuses on providing premier funeral and cemetery services through innovation, strong partnerships, and a unique culture built on five guiding principles.
Company History
Carriage Services was founded in 1991. Over the years, the company has grown to become a notable entity in the funeral and cemetery industry. Headquartered at 3040 Post Oak Blvd. Suite 300, Houston, Texas 77056, Carriage Services has expanded its operations and services significantly. The company has made several strategic acquisitions, including Heritage Funeral and Cremation Services and Forest Lawn East Cemetery in October 2022, and Greenlawn Funeral Homes in March 2023. These acquisitions have allowed Carriage Services to extend its reach and enhance its service offerings.
Operations and Services
Carriage Services operates 173 funeral homes across 26 states and 32 cemeteries in 11 states. The company provides a wide range of services and merchandise within the funeral and cemetery sectors. Carriage Services focuses on creating a premier experience through innovation, empowered partnership, and elevated service. The company also offers strategic analysis, market data, and pricing analysis through its operations support, and handles benefits, recruiting, and HR through its HR and talent acquisition teams.
Strategic Partnerships
Carriage Services has engaged in strategic partnerships to enhance its offerings and operations. In March 2023, the company partnered with Funeral 365 to further its reach and service capabilities. These partnerships are part of Carriage Services’ ongoing efforts to innovate and provide elevated services. The company prioritizes challenging norms and fostering strong partnerships to continually improve its operations and service quality.
Support and Training Programs
Carriage Services hosts a variety of forums and programs to share best practices and provide operational training. Managing Partner and Sales Forums are organized to facilitate the exchange of knowledge and expertise among team members. Additionally, the company recognizes high-performing teams and leaders through its Pinnacle Club and Good To Great recognition programs. These initiatives aim to foster a culture of excellence and continuous improvement across the organization.
Comprehensive Support Functions
Carriage Services offers a variety of support functions to assist with various operational aspects. The sales and marketing group provides sales support training, digital marketing, and graphic design. The IT group ensures systems security, software development, and IT project management, while the accounting and tax teams provide financial expertise. Legal and risk management teams assist with industry regulations, dispute resolution, contract review, and insurance coverage. This comprehensive support structure enables Carriage Services to maintain efficient and secure operations across its various service offerings.