Andy H
About Andy H
Andy H is a ServiceNow Admin/Developer with experience in integrating various HR systems and developing custom applications. He has worked at Cask since 2020 and previously at Inov8 Limited Pakistan as a Java Developer.
Current Role at Cask
Andy H currently serves as a ServiceNow Admin/Developer at Cask, a position he has held since 2020. In this role, he focuses on enhancing ServiceNow functionalities to improve organizational efficiency. His responsibilities include developing custom scoped applications specifically for employee onboarding and offboarding, utilizing AngularJS. He also integrates various modules and systems to streamline HR processes.
Previous Experience at Inov8 Limited Pakistan
Before joining Cask, Andy H worked at Inov8 Limited Pakistan as a Java Developer from 2019 to 2020. During his tenure, he contributed to various projects, gaining valuable experience in software development and integration. His work involved integrating PeopleSoft Fluid with the ServiceNow HR Service Portal and HR Chat, enhancing user experience and functionality.
Technical Skills and Integrations
Andy H possesses extensive technical skills in ServiceNow administration and development. He has successfully integrated the HR Case Management Module with Workday, which facilitates better HR operations. Additionally, he has implemented ServiceNow Discovery and CMDB, ensuring effective integration with Change Management processes. His expertise extends to configuring Event Management and modifying widgets on the change management dashboard in Performance Analytics.
ServiceNow Development Projects
Throughout his career, Andy H has worked on several significant ServiceNow development projects. He has created an HR Service Management application aimed at automating standard HR processes. Furthermore, he has configured end-to-end processes for Knowledge Management and contributed to the Knowledge Centered Support plugin, enhancing knowledge sharing and management within the organization.
Service Mapping and Troubleshooting
Andy H has experience in Service Mapping, where he defines business services and troubleshoots the discovery and mapping process. This role is crucial for ensuring that IT services align with business needs and are effectively monitored and managed.