Shawnique Waters
About Shawnique Waters
Shawnique Waters serves as a Senior Engagement Manager at Cask, bringing over a decade of experience in IT service management and program management, particularly within the Department of Defense. She has a strong background in ITSM ServiceNow implementations and has worked across various industries, including defense, insurance, and technology.
Work at Cask
Shawnique Waters has been serving as a Senior Engagement Manager at Cask since 2021. In this role, she is responsible for overseeing client engagements and ensuring successful project delivery. Her experience in ITSM and ServiceNow implementations enhances her ability to manage complex projects effectively. Waters has contributed to Cask's mission by leveraging her extensive background in IT solutions and project management.
Previous Experience at DXC Technology
Before joining Cask, Shawnique Waters worked at DXC Technology as a Principal Consultant and Engagement Manager from 2018 to 2020. In this position, she focused on delivering IT services and solutions, utilizing her expertise in project management and client engagement. Her role involved collaborating with various stakeholders to ensure project objectives were met.
Background in Defense and Engineering
Shawnique Waters has a significant background in the defense sector, having worked for the United States Department of Defense in various capacities. She served at the US Navy/Space and Naval Warfare (SPAWAR) Command from 2010 to 2012 and at the DCMA Agency from 2014 to 2015. Her roles involved program management and engineering, contributing to military capabilities and software acquisition management.
Education and Expertise
Shawnique Waters holds a Master of Science in Software Engineering from Penn State University. She also studied Systems Engineering and Program Management at the Defense Acquisition University. Additionally, she earned a Bachelor of Applied Science in MIS/Computer Science from Salisbury University. Her educational background supports her extensive experience in ITSM ServiceNow implementations and complex IT systems.
Achievements in ITSM and Project Management
Shawnique Waters possesses strong analytic and problem-solving skills, particularly in designing, developing, and implementing IT systems and process improvement projects. Her experience spans diverse industries, including insurance, gas, and chemical technology, in addition to her work in defense and public sectors. This breadth of experience informs her approach to project management and client engagement.