Jay Robinson
About Jay Robinson
Jay Robinson serves as the Senior Manager of Customer Support at Casper, a position he has held since 2020. He has a background in logistics and supply chain management, with previous roles at companies such as Google and The Vitamin Shoppe.
Work at Casper
Jay Robinson has served as the Senior Manager of Customer Support at Casper since 2020. In this role, he oversees customer service operations, ensuring that customer inquiries and issues are addressed effectively. His position is based in New York, New York, where he has contributed to enhancing the customer experience for the company.
Previous Experience in Customer Support and Operations
Before joining Casper, Jay Robinson worked at Google as a Transportation Operations Manager from 2014 to 2016. His responsibilities included managing transportation logistics and operations. He also held a position at The Vitamin Shoppe as a Transportation Analyst for a brief period in 2014 and served as an Inventory Specialist there from 2012 to 2014, where he focused on inventory management and supply chain processes.
Internship and Early Career Experience
Jay Robinson began his career with an internship at Joy Global as a Supply Chain Intern in 2011. He also gained experience in warehouse operations as a Warehouse Assistant at Eastern Warehouse Distributors, Inc. in 2009 and as a Warehouse Picker at School Specialty, Inc. in 2010. These roles provided him with foundational knowledge in logistics and supply chain management.
Education and Expertise
Jay Robinson earned a Bachelor of Science degree in Logistics and Supply Chain Management from Penn State University, completing his studies from 2008 to 2012. This educational background has equipped him with the knowledge and skills necessary for his roles in customer support and supply chain operations.