Alyce Thibodeaux
About Alyce Thibodeaux
Alyce Thibodeaux is a Customer Success Coach with extensive experience in customer success roles across various companies. She has held leadership positions at ZoomInfo and Poll Everywhere, and she has a strong educational background in communication from the University of Colorado Boulder and Louisiana State University.
Current Role at Catalyst Software
Alyce Thibodeaux serves as a Customer Success Coach at Catalyst Software. She has held this position since 2022, contributing to the company's focus on enhancing customer satisfaction and engagement. Her role involves coaching clients to maximize the value they receive from Catalyst Software's products and services.
Experience at ZoomInfo
Alyce Thibodeaux has extensive experience at ZoomInfo, where she currently holds the position of Director, Customer Success - Emerging Products since 2024. Prior to this, she worked as Director of Customer Success for Chorus & Engage from 2022 to 2024. Her responsibilities included managing customer success strategies and ensuring the effective use of ZoomInfo's offerings.
Background in Customer Success
Alyce Thibodeaux has a solid background in customer success, having worked in various roles across multiple organizations. She was a Customer Success Manager - Enterprise at Poll Everywhere from 2014 to 2017 and later served as Director of Customer Support at the same company from 2017 to 2018. Her experience spans different aspects of customer success management, focusing on strategic accounts and enterprise-level clients.
Educational Qualifications
Alyce Thibodeaux holds a Master of Arts (M.A.) in Organizational Communication from the University of Colorado Boulder, where she studied from 2010 to 2012. She also earned a Bachelor of Arts (B.A.) in Communication Studies and English from Louisiana State University, completing her degree from 2006 to 2010. Her educational background supports her expertise in customer success and communication.
Previous Roles and Experience
Throughout her career, Alyce Thibodeaux has held various roles that have contributed to her expertise in customer success. She worked at Chorus.ai in multiple capacities, including Director of Customer Success - Enterprise and Senior Customer Success Manager - Strategic Accounts. Additionally, she served as an Executive Assistant to the CEO and Scrum Master at DragonDev, further diversifying her professional experience.