Andrew Olsen
About Andrew Olsen
Andrew Olsen is a Customer Success Coach with extensive experience in the field. He has held leadership roles at various companies, including his current position as Head of Customer Success at Searchlight.ai and as a Customer Success Coach at Catalyst Software.
Work at Catalyst Software
Andrew Olsen serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring successful product adoption. His responsibilities include providing guidance and support to clients, helping them achieve their goals through effective use of the software. Andrew's expertise in customer success contributes to the overall mission of Catalyst Software to deliver exceptional service and value to its users.
Current Role at Searchlight.ai
Andrew Olsen is the Head of Customer Success at Searchlight.ai, where he has been employed since 2021. In this capacity, he leads the customer success team, focusing on building strong relationships with clients and ensuring their needs are met. His leadership aims to drive customer satisfaction and retention, aligning with the company's objectives to provide innovative solutions in the AI space.
Education and Expertise
Andrew Olsen studied at Oregon State University, where he earned a Bachelor's degree in Business Administration and Management from 2008 to 2013. His academic background provides a solid foundation for his career in customer success. Andrew's education equips him with the skills necessary to manage client relationships effectively and implement strategies that enhance customer experiences.
Previous Experience at Canstaff Employment Svc
Before his current roles, Andrew Olsen worked at Canstaff Employment Services as the Director of Partnerships & Operations from 2008 to 2020. During his 12 years in this position, he was responsible for developing strategic partnerships and overseeing operational processes. This experience contributed to his understanding of customer needs and operational efficiency, which he applies in his current customer success roles.
Participation in Catalyst Coaching Corner
Andrew Olsen participates in the Catalyst Coaching Corner program, which focuses on advancing careers in customer success through mentorship. He engages in monthly coaching sessions aimed at supporting individuals in their professional development. This involvement reflects his commitment to fostering growth within the customer success community and sharing his expertise with others.