Ariel Manalo
About Ariel Manalo
Ariel Manalo is a Customer Success Growth Coach with extensive experience in customer success and account management across various technology companies. Currently, he works at Catalyst Software and LiveRamp, while also serving as a Founding LP at Success Venture Partners.
Current Role at Catalyst Software
Ariel Manalo serves as a Customer Success Growth Coach at Catalyst Software, a position held since 2023. In this role, Manalo focuses on delivering a differentiated customer experience aimed at enhancing customer satisfaction, retention, and advocacy. The responsibilities include coaching and mentoring clients to optimize their customer success strategies, reflecting a commitment to fostering strong client relationships.
Previous Experience at Twilio and Segment.io
Manalo previously worked at Twilio as a Senior Manager of Strategic Customer Success at Segment.io, which was acquired by Twilio. This role lasted from 2019 to 2020 and was based in the San Francisco Bay Area. During this time, Manalo was involved in strategic initiatives to improve customer engagement and success metrics, contributing to the overall growth of the company.
Educational Background
Ariel Manalo has a diverse educational background. Manalo earned a Master of Business Administration (MBA) in Business Administration, Management, and Operations from Notre Dame de Namur University. Additionally, Manalo studied Integrated Marketing Communication at UC Berkeley Extension, achieving certification. Further studies include a certification in Stanford Advanced Project Management from Stanford University and a Bachelor of Arts in Legal Studies from the University of California, Berkeley.
Founding Role at Success Venture Partners
In 2024, Ariel Manalo became a Founding Limited Partner at Success Venture Partners, contributing to the firm's strategic direction and investment decisions. This role allows Manalo to leverage extensive experience in customer success and business development to support emerging ventures and foster growth within the portfolio companies.
Career Progression and Expertise
Ariel Manalo has built a robust career in customer success and management, with experience spanning over two decades. Previous roles include positions at companies such as Adobe, Cisco, HP, and SheerID, where Manalo held various leadership roles in customer success and operations. This extensive background equips Manalo with the skills to design and execute effective go-to-market strategies and customer engagement plans.