Ashley Stamps Lafont
About Ashley Stamps Lafont
Ashley Stamps Lafont is a Customer Success Coach currently serving as the VP of Customer Success at Backlight in Montreal, Quebec, Canada. With a diverse background in customer success roles across various companies, she specializes in agile process management and user research.
Work at Catalyst Software
Ashley Stamps Lafont has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include engaging with clients to understand their needs and providing tailored solutions to improve their experience with the software. Her tenure at Catalyst Software has been marked by her commitment to fostering strong customer relationships and driving user engagement.
Current Role at Backlight
In 2023, Ashley Stamps Lafont took on the position of Vice President of Customer Success at Backlight, located in Montreal, Quebec, Canada. In this role, she oversees the customer success team and implements strategies to enhance client satisfaction and retention. Her leadership is aimed at aligning customer goals with the company's offerings, thereby ensuring a positive experience for users. This position builds on her extensive background in customer success management.
Education and Expertise
Ashley Stamps Lafont holds a Bachelor of Science degree in Human Geography and Global Health from the University of Wisconsin-Madison, which she completed from 2009 to 2012. She furthered her education by obtaining two Master of Science degrees from Københavns Universitet - University of Copenhagen, focusing on Global Health Policy, Financing and Health Systems from 2014 to 2017, and Public Health from 2012 to 2014. Her academic background supports her expertise in agile process management, churn forecasting, and customer-facing role recruitment.
Professional Background
Ashley Stamps Lafont has a diverse professional background in customer success and management. Prior to her current roles, she worked at Unity Technologies in various capacities, including Director of Customer Success and Global Manager of Customer Success. Her experience also includes positions at the World Health Organization and Pleo.io, where she contributed to customer success initiatives. Throughout her career, she has utilized tools such as Salesforce, Gainsight, and Intercom, demonstrating her proficiency in SaaS environments.
Achievements in Customer Success
Throughout her career, Ashley Stamps Lafont has demonstrated competence in managing customer success teams and improving client satisfaction. Her previous role as VP of Customer Success at Celtx and her extensive experience at Unity Technologies highlight her ability to lead customer success strategies effectively. She has also shown expertise in documentation and project management, contributing to her success in various customer-facing roles.