Cassie Williams
About Cassie Williams
Cassie Williams is a Customer Success Coach currently working at Catalyst Software and has held various leadership roles in customer success at companies like FORM and PaySimple. She is passionate about process improvement, mentoring, and empowering women in the tech industry.
Current Role at Catalyst Software
Cassie Williams serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and ensuring satisfaction through effective coaching strategies. Her responsibilities include mentoring team members and implementing process improvements to drive success.
Previous Experience at FORM
Prior to her current role, Cassie worked at FORM as the Director of Customer Success from 2021 to 2022. During her nine-month tenure in Denver, she was responsible for overseeing customer success initiatives and fostering relationships with clients to enhance their experience with the company's offerings. She later returned to FORM as the VP of Customer Success in 2022.
Career at PaySimple
Cassie has extensive experience at PaySimple, where she held multiple roles. She started as a Customer Success Manager from 2016 to 2017, then progressed to Team Lead, Customer Success for seven months in 2017. Subsequently, she served as Manager, Customer Success from 2017 to 2020, where she contributed to customer engagement and retention strategies.
Educational Background
Cassie studied at Arizona State University, where she earned a Bachelor of Science degree in Marketing. This educational foundation has supported her career in customer success and process improvement, equipping her with the skills necessary to excel in her roles.
Mentorship and Community Involvement
In addition to her professional roles, Cassie is actively involved in mentorship through the Women in Customer Success initiative. As a Power Up Mentor since 2023, she focuses on empowering women in the tech industry, advocating for leadership styles that promote authenticity and open communication within teams.