Chitra Madhwacharyula
About Chitra Madhwacharyula
Chitra Madhwacharyula is a Customer Success and Growth Coach with extensive experience in the technology sector, currently serving as a Limited Partner at Together and as Director of Partner Success and Enablement at NVIDIA. With a strong background in customer success roles across various companies, she has significantly contributed to client education, onboarding processes, and revenue retention strategies.
Work at Catalyst Software
Chitra Madhwacharyula has been serving as a Customer Success/Growth Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer engagement and driving growth strategies. Her experience in customer success and growth coaching allows her to provide valuable insights and support to clients, ensuring they achieve their desired outcomes.
Current Role at NVIDIA
Since 2024, Chitra has held the position of Director, Partner Success and Enablement at NVIDIA. In this role, she is responsible for fostering partner relationships and enabling success through strategic initiatives. Her leadership in this capacity contributes to the overall growth and effectiveness of NVIDIA's partner ecosystem.
Education and Expertise
Chitra holds a Master of Science in Information Management and Systems from the University of California, Berkeley, which she completed from 2004 to 2006. Additionally, she earned a Master of Science in Computer Science from the National University of Singapore between 2001 and 2003. She also completed the Stanford LEAD program at Stanford University Graduate School of Business, focusing on Business Administration and Management.
Professional Experience
Chitra has extensive experience in customer success and technical consulting. She worked at TIBCO Software Inc as a Senior Technical Consultant from 2006 to 2011 and held various leadership roles at companies such as Ayla Networks, Joveo, and Couchbase. Her experience includes optimizing customer success practices and implementing innovative methodologies to enhance client onboarding and retention.
Achievements in Customer Success
Chitra played a significant role in building Ayla University, a digital client education platform that attracted over 700 enrollees from more than 90 companies. She also standardized customer success practices across over 100 members at Hewlett Packard Enterprise, contributing to significant growth in the hybrid cloud customer portfolio. Her initiatives have led to a 200% increase in client onboarding speed and a reduction in customer time to value by 50%.