Chris Burke
About Chris Burke
Chris Burke is a Customer Success Coach with extensive experience in client success management and relationship management within the HCM SaaS sector. He has held various roles at companies such as QA Wolf, Uberflip, and Avanti Software, focusing on empowering users and enhancing client relationships through effective communication and training.
Current Role at Catalyst Software
Chris Burke serves as a Customer Success Coach at Catalyst Software, a position he has held since 2022. In this role, he focuses on empowering users through teaching opportunities and enhancing relationships with technology. His work emphasizes the importance of soft skills, particularly empathy and passion for clients, alongside technical expertise in information systems and Human Capital Management (HCM).
Previous Experience at QA Wolf
Prior to his current role, Chris Burke worked at QA Wolf as Lead in Customer Success Management from 2022 to 2023. During his tenure, he contributed to achieving 80% test coverage within four months. His leadership in this position was instrumental in driving customer satisfaction and success.
Professional Background in Customer Success
Chris has extensive experience in customer success roles, having worked at Uberflip in various capacities including Manager of Customer Success for Vertical Accounts and Customer Success Manager for both Vertical Enterprise and Commercial accounts. His time at Uberflip spanned from 2021 to 2022, where he focused on enhancing client relationships and driving product adoption.
Education and Marketing Expertise
Chris Burke earned a Bachelor's Degree in Marketing from Mount Royal University, where he studied from 2012 to 2017. His educational background supports his professional roles in customer success and marketing, providing him with a solid foundation in understanding client needs and market dynamics.
Diverse Work History
Chris has a diverse work history that includes roles at Avanti Software Inc. as Learning Lead and Client Support Specialist, as well as a position as Tech Specialist at Apple Retail. His experience spans various aspects of customer support, training, and marketing, contributing to his comprehensive skill set in the HCM SaaS space.