Christopher Penney
About Christopher Penney
Christopher Penney is a Customer Success Coach and Senior Director of Customer Success at Tecsys Inc., with extensive experience in customer success roles across various companies. He holds an MBA from the University of Toronto and has been actively involved in mentorship programs to advance the Customer Success industry.
Work at Catalyst Software
Christopher Penney has been serving as a Customer Success Coach at Catalyst Software since 2020. In this role, he focuses on enhancing customer experiences and ensuring client satisfaction. His responsibilities include providing guidance and support to customers, helping them maximize the value of the software solutions offered by Catalyst. He is actively involved in the Catalyst Coaching Corner, which is a mentorship program aimed at supporting customer success professionals.
Current Position at Tecsys Inc.
Christopher Penney currently holds the position of Senior Director, Customer Success at Tecsys Inc., a role he has occupied since 2023. In this capacity, he leads initiatives to improve customer engagement and retention. His prior experience at Tecsys as Director, Customer Success from 2019 to 2023 provided him with a solid foundation in managing customer relationships and driving success for clients.
Education and Expertise
Christopher Penney studied at the University of Toronto - Rotman School of Management, where he earned a Master of Business Administration (M.B.A.) from 2014 to 2016. He also completed an Executive Program in Artificial Intelligence - An Executive Primer in 2019. Prior to that, he obtained a Bachelor of Arts degree with majors in Political Science and History from McGill University from 2006 to 2009. His educational background equips him with a strong understanding of business strategy and technology.
Professional Background
Christopher Penney has a diverse professional background with extensive experience in customer success and operations. He has worked in various roles, including Customer Success Manager and Project Director at Tulip Retail, and Senior Process Consultant at LCBO. His career also includes positions at Autzu and Canadian Tire, where he focused on operations and analytics. This varied experience has contributed to his expertise in customer engagement and operational efficiency.
Mentorship and Community Involvement
Christopher Penney is actively involved in mentorship programs that aim to advance the Customer Success industry. He participates in a program that pairs experienced post-sales leaders with operators for 1:1 mentorship. Additionally, he engages with a community of professionals from notable companies such as Slack, LinkedIn, and Unity. His commitment to mentorship reflects his dedication to fostering growth and development within the customer success field.