Courtney M.
About Courtney M.
Courtney M. is a Customer Success Coach with over 12 years of experience in lifecycle marketing and customer success management. Currently, she works at Catalyst Software and has held various roles in notable companies including Branch, Sailthru, and BeachMint.
Work at Catalyst Software
Courtney M. serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and ensuring successful adoption of the company's software solutions. Her responsibilities include developing customer retention strategies and optimizing processes to drive measurable business outcomes.
Current Role at Thena
In addition to her role at Catalyst Software, Courtney M. is currently a Growth Advisor at Thena, where she has been working since 2023. Her expertise in customer success management allows her to contribute to the growth and development of customer relationships, ensuring that clients receive maximum value from the company's offerings.
Previous Experience at Branch
Courtney M. worked at Branch as an Enterprise Customer Success Manager from 2021 to 2023. In this capacity, she managed key accounts and focused on customer satisfaction and retention. She transitioned to a Senior Account Manager, Technical role at Branch in 2024, further leveraging her skills in customer success.
Education and Expertise
Courtney M. studied at the Fashion Institute of Design & Merchandising, where she earned a Professional Designation in Merchandise Marketing from 2010 to 2011. With over 12 years of professional experience in lifecycle marketing and customer success management, she specializes in analyzing data to make strategic recommendations for various marketing channels, including email and SMS.
Career Background
Courtney M. has held various roles throughout her career, including positions at Sailthru, BeachMint, JustFab, and StackCommerce. Her experience spans customer care, email marketing, and customer success management, providing her with a comprehensive understanding of customer retention strategies for retail, ecommerce, and media companies.