Cyn Taylor
About Cyn Taylor
Cyn Taylor is a Customer Success Coach with extensive experience in customer success management across various companies. Currently, she works at Catalyst Software and serves as a mentor for Women in Customer Success, while also holding advisory roles in customer experience education.
Current Role at Catalyst Software
Cyn Taylor serves as a Customer Success Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include coaching clients to maximize their use of the software, addressing customer inquiries, and facilitating training sessions. Taylor's expertise in customer success strategies contributes to the overall effectiveness of the team.
Previous Experience at LogicMonitor
Cyn Taylor held multiple roles at LogicMonitor from 2018 to 2022. She started as a Senior Customer Success Manager, Enterprise, where she managed relationships with key clients. Following this, she transitioned to Program Manager, Customer Experience, and then served as Manager, Customer Success for one year. Her tenure at LogicMonitor provided her with extensive experience in managing customer success initiatives.
Education and Training Background
Cyn Taylor studied at Texas A&M University-Corpus Christi. Her educational background has equipped her with the skills necessary for her roles in customer success and management. Taylor's academic experience complements her professional journey in various customer-focused positions.
Career in Customer Success
Cyn Taylor has built a career in customer success, with roles at several organizations. She has worked at MongoDB, AcademicWorks, and Student Loan Genius, among others. Her positions have included responsibilities such as managing customer success teams and implementing customer engagement strategies. Taylor's diverse experience in this field has contributed to her effectiveness as a coach and mentor.
Advisory Role at University of Houston
Cyn Taylor is involved with the University of Houston Bauer College of Business as a member of the Advisory Panel for Customer Experience Certification since 2021. In this capacity, she provides insights and guidance on customer experience best practices, contributing to the development of future professionals in the field.