David Ellin
About David Ellin
David Ellin is a Customer Success Coach at Catalyst Software and a Revenue Architect at Winning by Design, with extensive experience in customer success roles across various companies. He holds a BBA in Marketing and Management from the University of Georgia and has implemented significant programs that improved client engagement and satisfaction.
Work at Catalyst Software
David Ellin has been serving as a Customer Success Coach at Catalyst Software since 2020. In this role, he focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products and services. His work contributes to the overall customer experience and retention strategies employed by the organization.
Current Roles and Responsibilities
In addition to his position at Catalyst Software, David Ellin holds multiple roles in the customer success domain. He has been a Revenue Architect - Customer Success at Winning by Design since 2021, focusing on revenue growth strategies. He is also a Founding Member at Gain Grow Retain, contributing to community initiatives aimed at improving customer success practices. Furthermore, he serves as Chief Customer Officer and Senior Consultant at Centric Leadership Strategies LLC, where he provides strategic insights and leadership in customer success.
Education and Expertise
David Ellin studied at the University of Georgia, where he earned a Bachelor of Business Administration (BBA) degree from the Terry College of Business, specializing in Marketing and Management. His educational background provides a foundation for his extensive career in customer success and operations, equipping him with the skills necessary to drive client engagement and satisfaction.
Professional Background
David Ellin has a diverse professional background in customer success and operations. He previously worked at Radial Inc. as Vice President of Customer Success from 2017 to 2019, where he designed and implemented programs to enhance client engagement. His experience also includes roles at eBay as Head of Customer Success - North America and at Adeptiv Solutions as Vice President of Customer Success & Operations. These positions have allowed him to lead significant transformations in client success strategies.
Achievements in Customer Success
David Ellin has made notable contributions to customer success initiatives throughout his career. He implemented a Voice of the Customer program that resulted in a 35-point improvement in Net Promoter Score (NPS). Additionally, he secured $1.2 billion in client renewals and generated over $100 million in up-sell and cross-sell revenue growth. His advocacy for understanding customers' personal situations emphasizes the importance of empathy in building strong customer relationships.