Deirdre Stenson
About Deirdre Stenson
Deirdre Stenson is a Customer Success Coach with over 10 years of experience in developing customer success teams. She has held various roles at Repsly, including Senior Director and Vice President of Customer Success, and currently coaches aspiring professionals at Catalyst Software.
Current Role at Catalyst Software
Deirdre Stenson serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring that clients achieve their desired outcomes with the company's products. Stenson also coaches and mentors aspiring customer success professionals through the Catalyst Coaching Corner program, contributing to the development of future leaders in the field.
Previous Experience at Repsly
Stenson has extensive experience at Repsly, where she held multiple roles. She was the Senior Director of Customer Success from 2023 to 2024, focusing on both the Customer Success Manager program and the reactive Customer Care team. Prior to that, she served as Director of Customer Success from 2021 to 2023. In these positions, she was instrumental in building revenue-focused customer success teams, leveraging her expertise to drive client engagement and retention.
Educational Background
Stenson completed her high school education at Zurich International School from 2005 to 2009. She then attended Northeastern University from 2009 to 2014, where she gained valuable knowledge and skills that contributed to her career in customer success. Her educational background provides a foundation for her professional achievements in the field.
Coaching and Mentoring Initiatives
Stenson is actively involved in coaching and mentoring aspiring customer success professionals. Through the Catalyst Coaching Corner program, she shares her knowledge and experience, helping others develop the skills necessary to succeed in customer success roles. This initiative reflects her commitment to fostering talent and promoting best practices within the industry.
Professional Experience Overview
With over 10 years of experience in building revenue-focused customer success teams, Stenson has developed a strong expertise in the field. Her career includes various roles that emphasize customer engagement and satisfaction, showcasing her ability to lead teams and implement effective strategies. This extensive experience positions her as a knowledgeable resource in customer success.