Deonne Decker
About Deonne Decker
Deonne Decker is a Customer Success Coach with extensive experience in customer success and operations management across various companies. She has held significant roles at Secureworks, Typeform, and Catalyst Software, demonstrating a strong ability to lead teams and implement effective processes.
Current Role at Catalyst Software
Deonne Decker serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption among clients. Her responsibilities include developing strategies to improve customer engagement and retention, as well as providing ongoing support to clients to maximize their experience with the software.
Previous Experience at Secureworks
Deonne Decker worked at Secureworks in various roles from 2018 to 2022. As a Senior Operations Project Manager, she facilitated operations readiness for over 20 new service launches. Later, as a Senior Manager of Customer Success, she directed a 40-person team, managed a $900K book of business, and maintained a 90% renewal rate. She also served as a Customer Success Manager, where she contributed to strategic client service delivery initiatives.
Career at Typeform
At Typeform, Deonne Decker held the position of Senior Manager of Customer Success Data Operations from 2022 to 2023. She led a team that optimized the go-to-market tech stack, achieving a $500K cost reduction within six months. Additionally, she implemented new customer success tools and processes that improved efficiency by 50% and increased expansion revenue by 50% in just three months. She currently serves as the Director of Revenue Operations GTM Tools & Systems.
Educational Background
Deonne Decker studied at the University of Sioux Falls from 1987 to 1991, where she completed her undergraduate education. She later pursued a Master's of Science degree at the University of South Dakota - Vermillion in 2002. Earlier, she attended Canton High School from 1984 to 1987, where she achieved a general education diploma.
Experience in Telecommunications and Operations
Deonne Decker has extensive experience in telecommunications and operations, having worked at SDN Communications in various roles from 1999 to 2004. Her positions included Network Pricing Specialist, Wholesale Account Coordinator, and Manager of Network Pricing & Customer Support. She also held a Senior Manager position at Cox Communications, where she focused on IT operations and project management.