Diana Vacca
About Diana Vacca
Diana Vacca is a Customer Success Coach with extensive experience in account management and customer success roles across various organizations. She has held leadership positions at companies such as Unibuddy, Newsela, and Peterson's, and is currently the Director of Account Management at NoRedInk.
Work at Catalyst Software
Diana Vacca serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring clients achieve their desired outcomes with the software. Her responsibilities include coaching clients on best practices and strategies to maximize the value of the software solutions provided by Catalyst. Diana's experience in customer success roles contributes to her effectiveness in this position.
Previous Experience in Customer Success
Before joining Catalyst Software, Diana Vacca worked at Unibuddy as the Director of Customer Success from 2022 to 2023. She also held significant roles at Newsela, where she served as the Director of Customer Success from 2019 to 2022 and as Senior Manager of Account Management from 2018 to 2019. Her tenure at Newsela involved managing customer relationships and leading account management teams, which helped shape her expertise in customer success.
Background in Account Management
Diana has extensive experience in account management, having worked at Peterson's in various roles, including Head of Account Management from 2012 to 2016 and Account Manager from 2010 to 2012. Additionally, she was a Team Manager for the Account Management Team at Newsela from 2016 to 2018. Her background includes managing client relationships and developing strategies to enhance customer engagement and retention.
Education and Expertise
Diana Vacca earned a B.S. in Business Administration with a focus on Finance from The College of New Jersey, where she studied from 2001 to 2005. Her educational background provides a solid foundation for her roles in customer success and account management. She is known for her ability to build high-performing teams and create a culture of customer success that drives revenue growth.
Professional Skills and Specializations
Diana specializes in identifying and solving key problems for both companies and their customers. She is recognized for her ability to prioritize tasks effectively, ensuring maximum impact and results. Her passion for fostering a customer success culture organization-wide has been a significant aspect of her career, contributing to her success in various leadership roles.