Elena Cocco
About Elena Cocco
Elena Cocco is a Customer Success Coach and the Director of Customer Success for Europe at SafetyCulture, based in Amsterdam since 2023. She has extensive experience in customer success roles across various companies and contributes to Women in Customer Success as an advisor.
Current Role at SafetyCulture
Elena Cocco serves as the Director of Customer Success - Europe at SafetyCulture, a position she has held since 2023. Based in Amsterdam, North Holland, Netherlands, she oversees customer success initiatives across the European region. In this role, she is responsible for enhancing customer satisfaction and driving engagement with SafetyCulture's products and services.
Experience at Catalyst Software
Elena has been working at Catalyst Software as a Customer Success Coach since 2022. In this role, she focuses on ensuring that customers achieve their desired outcomes while using the company's solutions. Her expertise in customer success strategies contributes to the overall effectiveness of the organization.
Professional Background
Elena Cocco has a diverse professional background in customer success and technical support. She previously worked at SafetyCulture in various roles, including Customer Success Manager and Senior Customer Success Manager, from 2019 to 2023. Additionally, she has experience as a Technical Support Analyst and Support Team Lead at Cpl Integrated Services in Ireland.
Education and Qualifications
Elena holds a Bachelor's degree in Cultural Heritage Protection and a Master's degree in Cultural Anthropology and Ethnology, both from Università degli Studi di Sassari. Her academic background provides her with a unique perspective on customer engagement and relationship management in her professional roles.
Involvement with Women in Customer Success
Since 2024, Elena has served as an Advisor for Women in Customer Success. In this capacity, she contributes expert guidance in the strategic development of programs aimed at supporting women in the customer success field. She is also invited to participate in speaking events, sharing her insights and experiences.