Eleonora Guagnino
About Eleonora Guagnino
Eleonora Guagnino is a Customer Success Coach with extensive experience in customer success and management roles across various companies, including Oyster®, LinkedIn, and EMC. She is committed to diversity, equity, and inclusion initiatives and has a strong interest in strategic management and team performance in multicultural settings.
Current Role at Catalyst Software
Eleonora Guagnino serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Her responsibilities include coaching clients to maximize their use of the software and providing insights to improve customer engagement strategies.
Previous Experience at Oyster®
Before her current role, Guagnino worked at Oyster® as the Director of Customer Experience and Hiring Success from 2022 to 2023. During her five-month tenure, she was responsible for overseeing customer experience initiatives and enhancing hiring processes to improve client satisfaction and retention.
Career at LinkedIn
Guagnino held the position of Senior Manager for Customer Success Global Accounts at LinkedIn from 2021 to 2022. In this role, she managed relationships with key global accounts, ensuring that clients received the necessary support to achieve their business goals through LinkedIn's services.
Educational Background
Guagnino has a diverse educational background. She studied International Business at the European School of Economics and Nottingham Trent University, earning a BA Hons from 1999 to 2003. She also obtained an MSc in Strategic Management & Planning from UCD Michael Smurfit Graduate Business School between 2008 and 2009. Additionally, she completed a Project Management program at the University of Limerick in 2007 and is currently studying Conscious Business at Inner MBA since 2022.
Expertise in Customer Success and Diversity Initiatives
Guagnino has extensive expertise in customer journey mapping and business process improvement. She is committed to supporting diversity, equity, and inclusion initiatives within the workplace and society. Her experience spans various roles in customer success, professional services, and services monetization strategy, enabling her to drive high performance in multicultural environments.