Ellen Ziegler
About Ellen Ziegler
Ellen Ziegler is a Customer Success Coach currently working at Catalyst Software and Flock Safety, where she has held managerial roles since 2023. With a diverse background in customer success and learning consulting, she focuses on enhancing customer experiences and driving productivity improvements.
Current Role at Catalyst Software
Ellen Ziegler serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring successful product adoption. Ellen is involved in coaching aspiring Customer Success Leaders through the Catalyst Coaching Corner, an initiative designed to provide mentorship and guidance in the field.
Experience at Flock Safety
Since 2023, Ellen Ziegler has been the Manager of Customer Success at Flock Safety. In this capacity, she leads efforts to improve customer engagement and retention. Her responsibilities include analyzing performance metrics and collaborating with internal teams to identify areas for productivity enhancement.
Professional Background
Ellen Ziegler has a diverse professional background in customer success and management. She previously worked at Hopin in various roles, including Customer Success Manager and Regional Manager of Customer Success for multiple regions. Her tenure at ej4, LLC included positions as Studio Manager and Senior Learning Consultant, where she contributed to learning and development initiatives.
Educational Background
Ellen Ziegler earned her Bachelor’s degree in Communications - Electronic Media from Xavier University, completing her studies from 2002 to 2006. This educational foundation has supported her career in customer success and management, equipping her with essential communication skills.
Achievements in Customer Success
Ellen Ziegler has made significant contributions to customer success through her focus on cross-functional partnerships and process improvements. She presents performance metrics to internal teams, highlighting gaps and offering insights for productivity enhancement. Her approach emphasizes the importance of the customer voice in product and experience improvements.