Elyssa Miller
About Elyssa Miller
Elyssa Miller is a Customer Success Coach with extensive experience in customer implementation and success management. She currently works at Pearson as a Senior Manager and has held various roles in companies such as Credly, Catalyst Software, and Comcast.
Current Role at Catalyst Software
Elyssa Miller serves as a Customer Success Coach at Catalyst Software, a position she has held since 2023. In this role, she focuses on enhancing customer experiences and ensuring successful implementation of the company's solutions. Her responsibilities include coaching clients on best practices and strategies for maximizing the value of the software.
Work Experience at Pearson
Elyssa Miller has extensive experience at Pearson, where she has held multiple roles. She currently works as a Senior Manager in Customer Implementation, a position she has occupied since 2023. Prior to this, she served as Senior Manager of Digital Customer Success from 2022 to 2023, where she led a cross-functional team to develop innovative solutions for higher education.
Previous Experience at Credly
Elyssa Miller worked at Credly from 2019 to 2022, where she progressed from Customer Success Manager to Director of Customer Success - Digital. During her tenure, she focused on enhancing customer satisfaction and success through effective management of digital solutions.
Educational Background
Elyssa Miller studied at James Madison University, where she earned a degree in Communication Sciences and Disorders from 2010 to 2014. This educational background has contributed to her skills in communication and customer engagement throughout her career.
Skills and Interests
Elyssa Miller has a strong passion for design thinking, efficiency improvement, and innovation. She is motivated by data-driven insights, which she utilizes to creatively enhance customer experiences across her various roles in customer success and management.