Erin Diner
About Erin Diner
Erin Diner is a Customer Success Coach who currently serves as the Director of Account Management at Fastly, where she leads a team responsible for managing a significant portion of the company's revenue. She has a strong educational background, having studied at Stanford University and the University of Colorado Boulder, and has received multiple accolades for her performance in account management.
Current Role at Fastly
Erin Diner serves as the Director of Account Management at Fastly, a position she has held since 2023. In this role, she leads a team responsible for managing over 80% of the company's revenue. Erin conducts executive customer engagements and oversees the acquisition of public relations materials, including logo usage and case studies. Her leadership is integral to the success of the account management team.
Education and Professional Development
Erin Diner studied at Stanford University Graduate School of Business, where she completed the LEAD Executive Educational Program from 2024 to 2025. She also earned her degree in Marketing from the University of Colorado Boulder at the Leeds School of Business. This educational background has equipped her with the skills necessary for her roles in account management and customer success.
Previous Experience in Account Management
Before her current role at Fastly, Erin Diner held various positions in account management and marketing. She worked as a Senior Manager and Manager of Account Management at Fastly from 2020 to 2023. Additionally, she served as a Partner Manager at Oracle | Datalogix, where she held roles in both the Twitter-Oracle Data Cloud and Enterprise Tech Platforms divisions. Her experience spans multiple years in managing client relationships and driving revenue growth.
Achievements in Sales Performance
Erin Diner has been recognized for her outstanding sales performance, achieving 137% of her quota in 2020. She has also been a multiple-time winner of the President's Club, including honors in 2021 and 2023. These achievements reflect her effectiveness in account management and her ability to drive results for her teams.
Role in Talent Acquisition and Team Development
In her current role at Catalyst Software as a Customer Success Coach since 2021, Erin Diner plays a key role in talent acquisition. She is involved in interviewing, hiring, and onboarding new Account Managers and Managers in Account Management. Her contributions to team development are essential for maintaining high standards in customer success.