Evan Williams
About Evan Williams
Evan Williams is a Customer Success Coach at Catalyst Software and an Essentials Accelerator Mentor at Gainsight, both roles he has held since 2022. He has extensive experience in customer success, having worked in various leadership positions at companies such as Nightfall AI, Bitly, and Mavenlink.
Work at Catalyst Software
Evan Williams has been serving as a Customer Success Coach at Catalyst Software since 2022. In this role, he focuses on enhancing customer satisfaction and ensuring clients derive maximum value from the software solutions offered by the company. His responsibilities include onboarding new clients, providing ongoing support, and addressing any issues that arise during the customer journey.
Current Roles in Customer Success
In addition to his position at Catalyst Software, Evan Williams is also an Essentials Accelerator Mentor at Essentials Accelerator by Gainsight, a role he has held since 2022. He provides guidance and mentorship to participants, helping them navigate customer success strategies. Furthermore, he works as a Strategic Advisor and Fractional VP of Customer Success at Growth Molecules, LLC, a position he has maintained since 2021.
Education and Expertise
Evan Williams earned a Bachelor of Business Administration (B.B.A.) from the University of San Diego. His educational background provides a solid foundation for his career in customer success, equipping him with essential business knowledge and skills that he applies in his various roles.
Previous Experience in Customer Success
Evan Williams has extensive experience in customer success roles across multiple organizations. He served as the Director of Customer Success at Nightfall AI from 2020 to 2021. Prior to that, he worked at Mavenlink in various capacities, including Senior Manager and Sr. Client Success Manager, from 2016 to 2020. He also held positions at Anthology Inc, where he progressed from Client Solutions Manager to Sr. Client Solutions Manager between 2012 and 2016.
Recent Position at Bitly
As of 2024, Evan Williams holds the position of Senior Director, Customer Success & Support at Bitly. In this role, he is responsible for leading customer success initiatives and support operations, ensuring that clients receive effective assistance and support for their needs.