Gillian Kershaw
About Gillian Kershaw
Gillian Kershaw is a Customer Success Coach with extensive experience in customer success roles at various companies, including Hootsuite and Productboard. She currently works at Samsara and Catalyst Software, and holds an MBA from Simon Fraser University.
Current Role at Catalyst Software
Gillian Kershaw serves as a Customer Success Coach at Catalyst Software since 2022. In this role, she focuses on enhancing customer satisfaction and driving user engagement with the company's products. Her responsibilities include developing customer success strategies and providing support to ensure clients achieve their desired outcomes.
Professional Experience in Customer Success
Gillian Kershaw has extensive experience in customer success roles. She worked at Hootsuite in various capacities, including Customer Success Manager and Customer Success Associate, from 2016 to 2019. She later held positions at Productboard as Team Lead and Manager of Customer Success from 2020 to 2023. Currently, she is also the Manager of Scaled Customer Success at Samsara, a position she has held since 2023.
Educational Background
Gillian Kershaw holds a Master of Business Administration (MBA) from the Beedie School of Business at Simon Fraser University, which she completed from 2020 to 2022. She also earned a Bachelor of Arts and Sciences (Honours) in Global Development Studies from Queen's University from 2009 to 2013. Additionally, she participated in exchange programs at the University of Havana in 2011 and The Chinese University of Hong Kong in 2012.
Founding Member of the Old Girls Club
Since 2022, Gillian Kershaw has been a Founding Member of the Old Girls Club. This initiative aims to support and empower women in their professional journeys, fostering a community of collaboration and networking among members.
Previous Work Experience
Before her current roles, Gillian Kershaw gained diverse experience in customer service and partnerships. She worked at lululemon athletica as an Educator and London Facebook Lead from 2015 to 2016, and at TD as a Customer Service Representative from 2010 to 2014. Her early career also included a role as Partnerships Manager at MetaLab from 2019 to 2020.