Gözde Görce
About Gözde Görce
Gözde Görce is a Customer Success Coach with extensive experience in customer success management across various companies, including Lob and Apollo.io. She has a strong educational background in engineering and international business, complemented by her expertise in customer retention strategies and team growth.
Current Role at Catalyst Software
Gözde Görce serves as a Customer Success Coach at Catalyst Software, a position she has held since 2022. In this role, she focuses on enhancing customer satisfaction and retention through tailored coaching strategies. Her experience in customer success enables her to effectively address client needs and improve overall service delivery.
Professional Experience in Customer Success
Gözde has extensive experience in customer success roles across various organizations. She worked at Lob as a Senior Enterprise Customer Success Manager and later as Manager of Onboarding & Customer Success. She also held the position of Manager, Enterprise Customer Success at Traackr and Client Success Manager at Twitter. Her diverse background includes crafting customer success strategies and leading initiatives in talent acquisition and team growth.
Educational Background
Gözde holds a Bachelor of Engineering in Industrial Engineering from Sabanci University, completed in 2015. She furthered her education with a Master of International Business from Hult International Business School in 2016. Additionally, she studied Product Management at Product School in 2019, which provided her with essential skills in product development and management.
Founding The Success Path
In 2023, Gözde founded The Success Path, focusing on customer success strategies and mentorship. This initiative aims to support organizations in enhancing their customer engagement and retention efforts. Her leadership in this venture reflects her commitment to advancing customer success practices.
Skills and Tools Utilized
Gözde utilizes a range of tools to support her work in customer success, including Salesforce, Churnzero, and ClientSuccess for customer relationship management. For data analysis and business intelligence, she employs Tableau and Looker. Her skills in relationship building, communication, and strategic planning contribute to her effectiveness in driving team success.